FAQS
Everything you might want to ask us first.
If your question isn’t covered here, just email support@ecomvataa.com — we usually reply within a business day.
ABOUT THE AUDITS
What we look at and why.
What exactly do you check in a store audit?
Depending on the package, we look at speed, technical setup,
mobile usability, SEO, accessibility, product content,
analytics tracking, conversion, competitor positioning and
AI/search readiness. Every finding is ranked by impact, not
just technical severity.
Do you fix the issues you find?
The audit is diagnosis, not implementation — you get a
prioritized report of what to fix. If you’d like help fixing
it afterwards, let us know at checkout and we can discuss it.
What if my store is already doing well?
Most reports still surface a few things worth fixing, even
on healthy stores. If nothing significant turns up, you’ll
know that for certain instead of guessing.
Do you only work with Shopify stores?
Shopify is our main focus, but the core checks — speed, SEO,
technical setup, mobile usability — apply to most e-commerce
platforms. Get in touch if you’re unsure whether your
platform is a fit.
ORDERING & PRICING
How packages and payment work.
Which package should I choose?
Starter covers the five fastest wins for most stores. Growth
adds product pages, tracking and accessibility. Full Store
adds conversion, competitor and AI/search readiness. If
you’re not sure, contact us before ordering and we’ll point
you the right way.
Is this a subscription?
No. Every package is a single, one-time payment for one audit
and one report — there’s nothing recurring to cancel.
Can I get multiple stores audited at once?
Yes. Select a package and set the number of websites at
checkout — discounts apply automatically at 5, 10 and 20+
sites.
Do I need to give you admin access to my store?
No. We only need your public storefront URL — no admin login
required at any point.
PROCESS & DELIVERY
What happens after you order.
How long does it take to get my report?
Starter is 24–48 hours, Growth is 2–3 days, Full Store is
3–5 days from when payment is confirmed and your store URL
is received.
What does the report actually look like?
A written report, not raw scanner output — each finding is
explained in plain English and ranked by what it’s likely
costing you, so you know what to fix first.
PAYMENTS, REFUNDS & PRIVACY
The practical stuff.
What’s your refund policy?
Full refund if you cancel before we’ve started your audit.
Once it’s underway, refunds are considered case-by-case.
See our
Refund Policy
for the full details.
Is my data kept private?
We don’t sell your data. It’s used only to deliver your audit
and is shared only with service providers who help us operate
(payment processing, hosting, email). See our
Privacy Policy
for more.